92ok Privacy Policy
This policy clearly describes how your personal information is collected, stored, used, and protected on the 92ok platform.
This privacy policy applies to all users of the 92ok platform. By using the site, you are considered to have agreed to the terms of this policy.
1. Introduction and Applicability
92ok is an online casino and sports betting platform operated for users in Bangladesh. We place the highest priority on our users' privacy and are committed to ensuring the security of their personal information.
This privacy policy applies to all information collected through the 92ok website and application. When you register on our platform, log in, or use any service, you are considered to have accepted the terms of this policy.
We do not collect information from any person under the age of 21 on our platform. If a minor has created an account on our platform, we will permanently delete that account and all associated information.
2. What Information We Collect
Various types of information are collected on the 92ok platform for the purpose of providing services. The types of information we collect are described in different categories below.
2.1 Personal Identity Information
The following information is collected during registration and the identity verification (KYC) process:
- Full name (as per national identity card)
- Date of birth (for age verification)
- National identity card or passport number
- Personal email address
- Mobile number
- Current address
2.2 Financial Information
The following financial information is collected to manage deposit and withdrawal processes:
- bKash, Nagad, Rocket, or bank account number
- Transaction history and amounts
- Information related to deposit and withdrawal methods
Note: We never store your full bank account password or PIN number.
2.3 Technical and Usage Information
The following information is automatically collected to improve your experience on the platform:
- IP address and device type
- Browser type and version
- Login and logout times and session information
- Usage-related information collected through cookies and tracking technologies
- Gaming activity history (bets, wins, losses)
3. Purpose of Using Information
The 92ok platform uses collected information only for defined legitimate purposes. The main purposes for which we use information are stated below:
3.1 Service Delivery and Account Management
We use your personal information to create, verify, and manage your account. This includes processing transactions, providing bonuses, and ensuring customer service.
3.2 Identity Verification and Fraud Prevention
User identity is verified to ensure the security of our platform and to prevent money laundering or fraud. This is essential for the protection of all our users.
3.3 Customer Service and Communication
We use your contact information to communicate with you, send important notifications, and provide assistance through our support team.
3.4 Platform Development and Analysis
Anonymous analysis is conducted to improve the user experience and make our services more effective. Information obtained from this analysis is never sold to third parties in a personally identifiable form.
3.5 Ensuring Responsible Gaming
We monitor user gaming behavior to identify unusual or potentially harmful playing patterns and to provide assistance when needed. This is part of our responsible gaming commitment.
4. Information Sharing and Third Parties
92ok does not sell or rent your personal information to any third party. However, limited information may be shared in specific circumstances:
- Payment providers: Necessary information is shared with bKash, Nagad, Rocket, and banks to process transactions.
- Technology service providers: Limited information may be shared with technology companies that assist in operating the platform, who work under strict confidentiality agreements.
- Legal obligations: Information may be provided when required by court orders, directives from regulatory authorities, or applicable law.
- Fraud prevention: Necessary information may be provided to relevant authorities in investigations into money laundering or fraud.
5. Data Protection and Security
92ok has implemented both technical and administrative security measures to ensure the highest level of security for your personal information.
5.1 Encryption Technology
All data transfers on our platform are secured through SSL (Secure Sockets Layer) encryption. All information transmitted between your browser and our servers travels in encrypted form, making it impossible for third parties to read.
5.2 Server Security
Our servers are operated in accordance with international security protocols. Firewalls, intrusion detection systems, and regular security audits are conducted to prevent unauthorized access to the servers.
5.3 Access Control
Only authorized staff can access users' personal information. All staff are required to follow strict confidentiality policies and receive regular training on data protection.
6. Cookie Policy
Cookies are used on the 92ok website. Cookies are small text files stored on your device that help improve your browsing experience.
6.1 Types of Cookies
- Essential cookies: Required for login sessions and security; disabling these will prevent the platform from functioning properly.
- Functional cookies: Used to remember your preferences and settings.
- Analytical cookies: Collect anonymous data for analyzing and improving platform usage.
6.2 Cookie Control
You can control cookies at any time by changing your browser settings. Please note that disabling essential cookies may limit some functionality of the platform.
7. Data Retention Period
Your personal information is retained only for as long as necessary. For active accounts, information is retained for as long as the account remains active. Even after an account is closed, some information may be retained for a defined period for the purposes of fulfilling legal obligations, preventing fraud, and resolving disputes.
8. User Rights
As a user of the 92ok platform, you have the following rights regarding your own personal information:
8.1 Right to Access Information
You have the right to know what information we hold about you. You can contact our support team to find out details of your stored information.
8.2 Right to Correct Information
You have the right to request correction of any errors in your information. This request can be made through our customer service team.
8.3 Right to Delete Information
In certain circumstances you may request deletion of your information. However, due to legal obligations, some information may be required to be retained for a specified period.
8.4 Right to Opt Out of Marketing Communications
You can opt out of our marketing or promotional communications at any time. This request can be made through our 24/7 live chat support.
9. About Third-Party Websites
Our platform may sometimes reference third-party services, such as information about payment providers. We are not responsible for the privacy policies of these third parties, and we do not include links to any external sites on our platform.
10. Protection of Children and Minors
92ok strictly prohibits minors (under 21) from using the platform. We do not collect information from any minor. If we learn that a minor has registered on our platform, that account and all associated information will be deleted immediately.
11. Policy Changes and Updates
92ok reserves the right to update or change this privacy policy at any time. For significant changes, users will be notified by email or through a public notice on the platform. Continued use of the platform after any change will be considered as your agreement to the new policy.
The date of the most recent update to this policy is noted at the top of the page. We recommend that you review this page regularly.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our customer service team is available in Bengali seven days a week, 24 hours a day.
Contact Information
For any privacy-related requests, such as requests to access, correct, or delete information, it is recommended to submit them by email. Please ensure you write from your registered email address when making a request.
92ok platform is SSL-encrypted and ensures fair play. We respect your privacy and are committed to protecting your information. For ages 21+